Comments on: How to Respond to Negative Reviews Online

By: Gamerseo

Gamerseo — Fri, 12 Nov 2021 00:19:42 +0000

Prevention and treatment are always better, so we must always strive to provide the best customer service possible. When we receive negative feedback, it’s best to be as substantive as possible. A direct conversation with the client is also a good solution. It’s always a good idea to solve the problem directly with the customer.

By: Tractor provider

Tractor provider — Sat, 23 Oct 2021 06:25:34 +0000

In reply to Tractors PK. Right!

By: Brand New Vehicles

Brand New Vehicles — Sat, 09 Oct 2021 09:32:18 +0000

In reply to Zahidah Saleema. I completely agree with you Zahidah!

By: Crystal Horton

Crystal Horton — Wed, 25 Aug 2021 12:35:40 +0000

In reply to Tractors PK. Tractors PK, yes I agree. the sooner the better.

By: Tractors PK

Tractors PK — Fri, 13 Aug 2021 04:12:44 +0000

I think resolve the issue is a right way to respond.

By: Stephanie Newton

Stephanie Newton — Mon, 01 Jun 2020 04:06:43 +0000

In reply to Declan Lawton.

That’s great to hear! Thanks for your kind feedback, Declan.

Best,

Stephanie

By: Declan Lawton

Declan Lawton — Sat, 30 May 2020 05:52:52 +0000

This is an awesome blog! These help so much with challenging customers. I’ve been lucky and only had good reviews but with all the good, there will be one that is negative eventually. This is so helpful. Absolutely bookmarking this page!

By: Zahidah Saleema

Zahidah Saleema — Sat, 21 Dec 2019 07:35:34 +0000

It’s important to respond to all of the reviews, no matter if they provide positive feedback or if they are negative, neutral or even fake. This will show your empathy to customers if they have complaints or your gratitude to the ones who have customer review sites.

By: Annema1

Annema1 — Sat, 17 Aug 2019 20:54:19 +0000

I was going to recommend a small business that had great overall reviews but for the one star reviews they responded with personal attacks toward the reviewer such as calling one customer delusional and actually stating another persons credit score. I honestly can not recommend a business that does that even if I had a great experience with them.

By: Jamie Pitman

Jamie Pitman — Wed, 14 Nov 2018 16:20:18 +0000

In reply to Dianna Raisor. Hi Dianna, what do you mean by 'cleaning up' your reviews?