Overview
From slow correspondence through the mail and arduous in-person document verification to instantaneous text messaging and signing documents online, the way injured workers’ claims are processed has gotten vastly faster and more efficient through advancements in digital technologies. As the tech has progressed, so have workers’ expectations of the claims process — everything from wanting to track the status of their payments on an app to receiving payments directly and immediately to their bank account or a debit card.
In this brief white paper, Will Scheffler, Senior Vice President and Director of Claims for The American Equity Underwriters, Inc. (AEU), describes the evolution he’s seen over three decades of overseeing claims and shares insight into how AEU harnesses tech to keep employers and employees engaged and informed throughout the process.
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